Technical Support

Implementation process

1

Demand analysis

Within 1-3 working days

2

Payment & delivery

Within 7 working days

3

Installation guide

Within 7 working days

4

Training & help

Upon request

Global service

OP Retail has professional sales and technical support teams, and has expanded services to reach customers in Asia, Europe, North America, South America, Africa, the Middle East, and beyond.

After-sales guarantee

One-to-one after sales service

Looking for expert advice on how to best use OP Retail products? Our customer support and service teams are here to help.

Ask for help

Tailored onboarding

Get set up for success with guidance from our specialist. Your customized onboarding plan will help you get up to speed with OP Retail's hardware and software in no time.

Book a meeting

Free online training

We offer support for inquiries related to product usage. Additionally, we offer guidance on utilizing data analysis and leveraging our SaaS solution for retail operations.

Request a training session

Customer references

Gadget Time leveraged OP Retail solutions to expand business across South Africa

Gadget Time, a Cape Town-based retailer of gadgets, gizmos, and electronic accessories, has grown rapidly since its inception in 2010. With a unique range of products that includes Japanese Anime merchandise and office toys, Gadget Time has become a popular destination for tech enthusiasts across South Africa.

Skechers applies OP Retail’s solution to improve customer experience

It’s the era of people-centered consumption, the internet brings customers closer to the commodities they want and also makes the operation of physical retail stores challenging. The dominant role of the market has changed from commodities themselves to consumers, namely passenger flow.

Dubai Expo 2020 applies OP Retail’s counting solution to improve audiences’ visiting experience

In Expo 2020 Dubai, UAE, Columbia Pavilion seeks new technologies to timely analyze their audience preference via passenger flow data, accurate statistics on the booth popularity, and real-time occupancy. They have recently cooperated with OP Retail to apply the people counting solution for their exhibition.